Lopesan Recensioner

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Mest relevanta positiva recension

  2024-05-11
Echt een top hotel
Echt een top hotel. Vooral een compliment aan David, Ruben en Begona. Wat een service👌🏼👌🏼Läs vidare
Wendy

Mest relevanta negativa recension

  2024-01-10
Lopesan Melonares
Lopesan Melonares, Gran Canaria. The room had the air conditioning set, so it could not go any lo...Läs vidare
wayne gold

Mest röster recension

  2023-05-02
Top 10 Reasons to STAY AWAY fr
Top 10 Reasons to STAY AWAY from Lopesan 1. The hotel looks nice in photos the same way IKEA fu...Läs vidare
Brett

Recensioner (9)

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  • Inga recensioner än!

    Hitta företag som du har erfarenhet av och skriv recensioner! Dina recensioner bidrar till en transparent marknad och förbättrar företagens tillförlitlighet..

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    A little bit of paradise

    Stayed in February for 10 nights at Lopesan Melonares, Gran Canaria. Beautiful hotel. Large but doesn't seem like it because it's so spacious. Very family friendly. Hotel has six rooms suitable for mobility problems ( i.e. Wheelchair) with walk in shower, etc. Room was spacious and easily manoeuvrable. Sliding glass doors opening onto private ground floor terrace with table, chairs and facility for hanging wet swimsuits. Furniture getting a little tired but very functional. Most rooms seem to have fairly long walks to dining rooms and public areas. We arrived as UK was suffering ' beast from the east' and my husband felt cold as the Canary Islands felt the tail end of it. A heater was immediately procured and placed in our room. Heating is never normally needed. Hotel staff are brilliant and cannot do enough for you. Dining rooms are the same and the food is amazing. Lots of wonderful shopping and restaurants in the hotel and on the promenade. Hotel water is 2 Euro 50 a bottle but as little as 50 cents in the supermarket. Pools are spectacular and one is heated and has a facility and assistance for disabled. No fighting for sun beds, there are hundreds and little cafe / ice cream parlours tucked in amongst the palm trees. Paradise. There are no tea/ coffee making facilities in the rooms which I found surprising for a 5 star hotel. I hope they change this.. The grounds are beautiful and kept in an immaculate condition. Evening entertainment provided . Good but not intrusive in rooms. Checking in and out superbly efficient.


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    We were Staying at Lopesan Costa…

    We were Staying at Lopesan Costa Meloneras Resort & Spa. It was really Nice. We were here at new year party and it was really amazing. Nice people, cosy and a very good holiday. The garden is a Big garden with Palms, pools and small oases. For sure we Will come back


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    Echt een top hotel

    Echt een top hotel. Vooral een compliment aan David, Ruben en Begona. Wat een service👌🏼👌🏼


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    Amazing

    Amazing beautiful paradise In love with all the hotels from this family


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    Lopesan Melonares

    Lopesan Melonares, Gran Canaria. The room had the air conditioning set, so it could not go any lower than 22 degrees, which sounds petty - but what's the point in having air conditioned rooms, if you cant chose how cold you want the room. Upon asking for the hotel to lower the level, i was told it was against the law !! What a ridiculous lie. I asked to speak to a manager and was told they would make contact with me and despite chasing, we are still waiting and we are home now ! Terrible service and poor food. Lastly this is a winter destination for sun. I accept the sea is cold and that is nature. But a 5 star hotel should be heating the swimming pools, to make the experience more enjoyable


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    The room wasn’t good

    The room wasn’t good , smell very bad all the time


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    Top 10 Reasons to STAY AWAY from Lopesan

    Top 10 Reasons to STAY AWAY from Lopesan 1. The hotel looks nice in photos the same way IKEA furniture looks nice in a catalogue. 2. Dinner at night tasted like left overs from the day’s lunch buffet, plated to look “chef prepared” 3. Prior to arrival, it is impossible to speak to a live person via phone - Charter, Spectrum, even the DMV, all have better customer service. 4. Fact: Freshmen in college drink better alcohol - just because it says “Tito’s” doesn’t mean you are actually drinking vodka. 5. Do you like going to Walmart on Black Friday? Then you’ll love the guests and their behavior at the buffets. It’s literal Hunger Games, everyone is tribute. 6. Speaking of buffets, I would rather have all my meals eating samples at Costco. Room service is worse - I never thought it was possible to make a beef burger taste like it’s vegetarian. Somehow they succeeded. 7. Warning for fellow Asian travelers: a chef at an adjacent table at the teppanyaki restaurant asked his table “is anyone here Japanese!?” And proceeded to pull back the sides of his eyelids. Racist jokes in 2023? 8. The casino preys on guests with a scam game called Razzle that is illegal anywhere else. Google it and don’t fall victim. 9. Walking through a cemetery has more energy and life to it than “The Boulevard”. 10. And, lastly, for good measure… the Adults Only Pool signage uses Comic Sans font. Enough said.


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    I am currently staying at Lopesan Costa…

    I am currently staying at Lopesan Costa Meloneras Resort & Spa and I just arrived last night and already serious problems have occurred problems the reception staff are not keen to resolve. Just arrived for my two week family holiday and overall the staff are pleasant except for the attitudes and care of the receptionist. We have three rooms in our party one next to the stairs and lifts so I can hear everyone coming and going all day and all night. My first proper day and I haven’t spelt and spent the day looking at alternative rooms which are 2-3 floors away from my family and on the other side of the hotel. All of which the hotel think is acceptable. Then a receptionist said said I could be downgraded if I would prefer which was rude, condescending and after paying thousands of pounds for this holiday was unhelpful. My delux view room is next to the stairs and lift and currently looks at concrete and the staff implied I should be grateful for the view and that the other rooms they offered should be fine. After two years of not being able to go away and spend thousands on this holiday I would expect the hotels customer service to be better and more helpful, the level you would expect from a 5* hotel. One of the alternative room options they should me had a strong smell of smoke and drains but again the staff weren’t interested. Overall it looks like I won’t be sleeping this holiday, because I either get separated from my family, stuck next to the stairs or downgraded.


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    Don’t stay at Kumara Serenoa by lopesan hotel if you are afraid of COVID-19!

    My mom and I are currently staying at Kumara Serenoa by lopesan hotels. In it self the hotel is good, the facilities, food and price, but the employees have no clue on how to give their customers a good experience staying on the hotel. Neither are they strict when it comes to COVID-19. We choose the hotel because of the section on their homepage on COVID-19. When we get here, it turns out that minimum off what the homepage says is true. Many of the hand sanitizers doesn’t work and guests staying at the hotel aren’t wearing gloves when going to the breakfast buffet. Because of other guests not caring about COVID-19, my mom and I decided to put 2 sun beds in front of our room terrace instead of the pool area, so we shouldn’t be close to the other guests. The female manager then comes after 2,5 day with a very bad attitude telling us to leave the sun beds and that the only possibility is to be close to all the other guests although the hotel is not fully booked and there’s no lack of sun beds. We explain the situation which she doesn’t understand at all and demand us to leave the sun beds. It’s a mystery for me how you can treat your guests this way, and still have a business. I’m definitely never coming here again, and I can’t recommend it either.


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