Hello Molly Recensioner

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Mest relevanta positiva recension

  2024-05-13
Gwen was really helpful and ef
Gwen was really helpful and efficient to solve my request hassle-free!Läs vidare
Molly

Mest relevanta negativa recension

  2024-05-08
Scam
I ordered items on 1.05.24 express courier and still didn't receive the tracking number. On Shop ...Läs vidare
Sabina Szuta

Mest röster recension

  2024-04-21
Returns Policy - store credit
I bought two dresses for me and my sister for a wedding next month. The dresses were way too big,...Läs vidare
Milly Percival

Recensioner (81)

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  (14)

  • Inga recensioner än!

    Hitta företag som du har erfarenhet av och skriv recensioner! Dina recensioner bidrar till en transparent marknad och förbättrar företagens tillförlitlighet..

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    Starting to regret my order

    So I'm currently rating this company 4 stars but this is still under review. If 3.5 stars were a thing, i would put as that but 3 seems a little harsh. I purchased 4 items last week, to which I am returning 2 of these items. It is ridiculous why it costs so much for returning the items, but £30 will be deducted from my refund, it's whatever. I decided to do a 'try before you buy' option so I haven't actually paid anything yet. I feel I'm already at a loss with having to pay for the delivery shipping AND the return shipping (triple the price of delivery). I already feel I'm at a loss with this but the dress I am keeping is the saving grace. I've not had any real issues with customer service so far but we'll see if that changes. I did email a few days ago and have received a response today so no major complaints on that as it was regarding the returns policy which i found on the website anyway. Currently feeling pessimistic about the returns process but will keep you updated.


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    Tanya is a star!

    I wanted to give a shout out to a lovely lady called Tanya who’s been simply amazing and super helpful with my recent experience ordering with HelloMolly. I recently had ordered some items not knowing there was a store policy that they don’t do refunds and only store credit - safe to say I wasn’t pleased and panicked and sent a bit of a rubbish email - and then another email to say i needed to return my items one being faulty. Tanya was an angel and was so patient and polite and handled the situation so nicely and got everything sorted for me! So thank you Tanya!


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    Excellent Costumer Service!

    My daughter ordered the prettiest dress. It was just as the picture and in a good quality. Unfortunately she ordered in a wrong size - our own fault. There's a good explaining in how-to- return on the website. I wrote to costumerservice and received a fast answer from Nina, and I had overlooked a detail regarding the return, but Nina was a sweetheart and help me really fast and without any issues. This is costumerservice at it's highest! Our best recommondations to HelloMolly (and Nina)


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    Excellent Customer Service, Easy Returns

    I ordered two dresses from here but had to return because they were unfortunately too small. I thought customer service and the returns process would be a nightmare, however Tanya was absolutely wonderful and helped me every step of the way. She was super patient and responsive. I forgot to attach the return slip and she was able to assist me in making sure the warehouse kept an eye on my return. I’m looking forward to using my store credits and making my next purchase!


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    Gwen was really helpful and efficient…

    Gwen was really helpful and efficient to solve my request hassle-free!


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    I made a mistake when making a large…

    I made a mistake when making a large order. I contacted Hello Molly customer services and they were able to help straight away! Great customer services experience! And a beautiful dress! Just make sure you read and understand their returns policy.


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    Thank you

    Thank you, Gwen!! I purchased my items after reviewing the size chart and even went a size up just in case and nothing fit. I was so upset because the garments were beautiful! When I went to return the items I saw that it was only store credit so I reached out expecting to be extremely disappointed. I reached out and was sad all day, then Gwen replies and brightened my day with a refund!! She understood my concern and expended a helping hand!


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    Gwen is a rockstar

    Previously Ive been hesitant to purchase clothing online but shopping with HelloMolly has given me new hope for online shopping. Their customer service is the gold star standard in which other companies should take notes. While the dress I purchased was not a good fit for me, Gwen was quick to reply and help me out with my return. Made this process super easy and effortless. I will be shopping with HelloMolly moving forward thanks to Gwen!


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    Excellent Customer Service!

    Unfortunately had to return a number dresses that were unfortunately unsuitable for me, sent back through Evri who in the beginning lost my parcel and then sent my parcel back to me after a number of weeks . I panicked as this was now outside of the return period and hello molly were extremely understanding and couldn’t help enough! (Definitely just be aware of cost of returning parcels from UK) Great customer service! Thankyou x


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    Thanks, Gwen!

    I recently returned an order, unaware of the return policy and that they only do store credit. I reached out to customer service to see what the possibilities of a refund were rather than store credit, and Gwen was super kind and helpful in sharing information on the return policy and offering a refund for this one time in consideration to my lack of research. Super positive experience and super appreciative of her help!! 🫶🏻


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    Brilliant customer service from Gwen

    Really appreciated Gwen’s quick, friendly & efficient customer service. Gwen was very quick to assist with my refund which I was very thankful of!


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    Really helpful customer service

    Really helpful customer service! I got to chat with Gwen for support when I was confused on how the store credit works, really appreciated her help


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    Great customer service got back to me…

    Great customer service got back to me right away! Thanks Gwen


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    Excellent

    Excellent, quick, kind responses to my return request. Even responded on the weekend!


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    Great customer care!!

    They helped process an issue I had very quickly!!!


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    Great customer service

    Great customer service. Dress I ordered was delivered fast and no freight charge but I wasnt happy with the size and hello molly was quick to assist me Shout out to Gwen who actioned my email so quickly and was happy to help


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    Tanya was very helpful when the dress I…

    Tanya was very helpful when the dress I ordered did not fit me and giving me information on their return policies. Quick responses and very nice!


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    Super helpful with the return process

    Super helpful with the return process! Will order again from this site!


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    Wonderful customer service and quick…

    Wonderful customer service and quick shipping. Gwen was really helpful with my return.


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